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Front Office Assistant

2 months ago

Ottawa, United States OSF HealthCare Full time
Job Summary

The Front Office Assistant plays a vital role in providing exceptional customer service to patients, families, and their support systems. This position requires strong communication and interpersonal skills to create a positive experience for all individuals interacting with the office.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and their support systems
  • Manage front office operations, including scheduling, registration, and billing
  • Communicate effectively with patients, families, and healthcare team members
  • Maintain accurate and confidential patient records
  • Perform other administrative tasks as needed
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a healthcare or customer service setting preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of medical terminology