Retail Sales Keyholder

2 days ago


Buffalo, New York, United States Express Full time

About Express


Express is a retail company that operates in the United States. Our mission is to provide high-quality fashion products and excellent customer service.


Job Description

We are seeking a Retail Sales Keyholder to join our team at Walden Galleria. As a key member of our sales team, you will be responsible for providing an exceptional shopping experience for our customers and executing daily store procedures.

Main Responsibilities:

  • Opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Performing overrides at checkout as needed.
  • Maintaining a clean and organized sales floor, checkout area, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Following company policies and procedures to ensure the safety of all associates and customers.
  • Assisting with product launches according to the company SOP.
  • Delivering on all aspects of the customer experience model.
  • Processing transactions quickly and accurately, reducing wait times for customers.
  • Positively resolving customer service-related issues and escalating further if necessary.
  • Driving credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements and Qualifications

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • 0-2 years of relevant job experience, with a minimum of 6 months.
  • Proficiency in using technology, including iPads and registers.
  • Availability to work nights, weekends, and non-business hours.
  • Meets physical requirements.

Benefits

Express offers a range of benefits to support the health and financial well-being of our full-time associates, including medical, dental, and vision coverage, 401(k) with company match, merchandise discount, paid time off, and parental leave.

Part-time associates may be eligible for additional benefits, including paid sick leave and public health emergency leave, as well as participation in the 401(k) and Roth 401(k) plans with company match.



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