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Customer Service Associate

1 month ago

Fort Myers, Florida, United States Ross Stores Full time
Job Summary:

We are seeking a skilled Customer Service Associate - Sales Floor Representative to join our team at Ross Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail operations.

Responsibilities:
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment by following company standards for visual merchandising, inventory management, and housekeeping.
  • Support sales floor operations by restocking shelves, processing merchandise, and performing other tasks as assigned by management.
  • Demonstrate a strong understanding of company policies and procedures, including safety protocols, cash handling, and loss prevention strategies.
  • Work collaboratively with colleagues to achieve sales goals, maintain a positive work environment, and support the overall success of the store.
Requirements:
  • High school diploma or equivalent required; prior retail experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Able to lift up to 25 pounds, stand for long periods, and move quickly and safely around the sales floor.
  • Strong attention to detail, with the ability to accurately process transactions, manage inventory, and maintain accurate records.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:
  • Competitive hourly wage: $12-$15 per hour
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and opportunities for overtime
  • Discounts on store merchandise and services
  • Eligibility for health insurance, 401(k), and other benefits after one year of service
About Us:

Ross Stores is an equal opportunity employer committed to diversity, equity, and inclusion. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.