Customer Service Associate
5 days ago
We are seeking a skilled Customer Service Associate - Sales Floor Representative to join our team at Ross Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail operations.
Responsibilities:- Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Maintain a clean and organized store environment by following company standards for visual merchandising, inventory management, and housekeeping.
- Support sales floor operations by restocking shelves, processing merchandise, and performing other tasks as assigned by management.
- Demonstrate a strong understanding of company policies and procedures, including safety protocols, cash handling, and loss prevention strategies.
- Work collaboratively with colleagues to achieve sales goals, maintain a positive work environment, and support the overall success of the store.
- High school diploma or equivalent required; prior retail experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Able to lift up to 25 pounds, stand for long periods, and move quickly and safely around the sales floor.
- Strong attention to detail, with the ability to accurately process transactions, manage inventory, and maintain accurate records.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Competitive hourly wage: $12-$15 per hour
- Opportunities for career advancement and professional growth
- Flexible scheduling and opportunities for overtime
- Discounts on store merchandise and services
- Eligibility for health insurance, 401(k), and other benefits after one year of service
Ross Stores is an equal opportunity employer committed to diversity, equity, and inclusion. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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