Fitness Associate Customer Service Representative

3 days ago


Fort Myers, Florida, United States Planet Fitness -Easy Mile Fitness Full time

About Planet Fitness - Easy Mile Fitness

We are a fitness club that aims to enhance people's lives by providing a high-quality fitness experience in a welcoming environment. Our mission is to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.

Job Summary:

We are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to members, prospective members, and guests while ensuring an exceptional Judgement Free member experience.

Duties and Responsibilities:

  • Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours; assess their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean, stocked, and clutter-free by following the routine cleaning schedule.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures, etc.).

About You:

  • You have 6-12 months of experience in a customer service environment.
  • You are willing to become CPR/AED certified (training provided by Planet Fitness).
  • You possess basic computer proficiency.

Benefits:

  • A free Black Card Membership.
  • A 401(k) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

Salary Range: $15-$18 per hour.



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