Healthcare Access Specialist

6 days ago

Ukiah, California, United States Mendocino Community Health Clinic Full time
About the Role

Mendocino Community Health Clinic is seeking a highly skilled Patient Services Representative to join our team at Hillside Health Center in Ukiah, CA. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional customer service during their visit to our health center.

Key Responsibilities
  • Scheduling and Patient Management
    • Accurately schedule and maintain patient appointments according to policy and pace of individual provider schedules.
    • Schedule follow-up visits as patients check out.
  • Insurance and Financial Management
    • Ensure appropriate scheduling according to allowances of insurance: Medi-Cal, Partnership HealthPlan (PHP), Beacon Health Strategies, Medicare, CHDP/Gateway, Sliding Fee Scale, Private Insurance, and personal self-pay.
    • Direct patients to a Patient Financial Services (PFS) Representative if they need financial assistance for MCHC services.
  • Data Integrity and Security
    • Maintain the integrity of patient data by entering, editing, or verifying information within the Electronic Health Record.
    • Include patient demographics, picture ID, Uniform Data System (UDS) information, and insurance/payor(s).
  • Customer Service and Communication
    • Collect payments if applicable; insurance copayment, sliding scale fee, self-pay, etc.
    • Post daily to accounts and balance cash sheet for delivery to finance at end of each shift.
    • Adhere to the HIPAA law regarding health information protection, as well as to all MCHC Policies and Procedures.
    • Ensure customer satisfaction by reviewing and analyzing patient satisfaction survey results, complaints, and/or suggestions and being an integral part of the implemented solutions.
    • Communicate wait times and manage patient expectations, while managing-up the provider being seen.
  • Additional Responsibilities
    • Travel to all sites, as needed for coverage.
    • Perform additional duties as assigned.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Life Insurance
  • 401k Match
  • Flexible Spending Account
  • And more...
Requirements
  • High School Diploma or General Education Degree (GED)
Preferred Qualifications
  • Two or more years' experience in healthcare, in a similar position or in another industry, in a customer service role
  • Bilingual, English/Spanish, fluent
Salary

$21 to $24 an hour, DOE

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