Customer Care Operations Specialist

1 day ago


Amiens, Hauts-de-France, United States Johnson Controls Full time

As a Special Operation Customer Care Representative at Johnson Controls, you'll be the key to providing exceptional security support. Your responsibilities will include receiving incoming calls related to security, placing outgoing calls to verify alarms and dispatch authorities, recording information and forwarding to the proper department, and utilizing video and access control systems for Interactive services like Video Verification and Guard Tours.

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  • About the Role
  • You will work in a fast-paced environment handling multiple calls and tasks simultaneously, ensuring timely resolution of customer concerns and issues.
  • Using your strong communication skills, you will effectively interact with customers, colleagues, and emergency services to resolve situations efficiently.

In this role, you will have the opportunity to make a real difference in people's lives by providing critical security support during emergencies. You will receive comprehensive training on our systems and procedures to ensure your success in this challenging yet rewarding position.

The estimated annual salary for this position is $55,000-$65,000, depending on experience and location. If you are looking for a career that offers opportunities for growth and development, apply now



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