Service Delivery Specialist

3 weeks ago


Camden, New Jersey, United States Safety Vision, LLC Full time

Job Description:

Service Delivery Specialist

We are seeking a highly skilled Service Delivery Specialist to join our team at Safety Vision, LLC. The successful candidate will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Deliver exceptional service to clients, ensuring their needs are met and exceeded.
  • Interface directly with clients to define project requirements, prepare scope of work, project delivery resource requirements, work plan schedule, milestones, and quality control.
  • Lead project delivery resources/team, providing project guidance and direction to achieve project goals, ensure all work is properly subcontracted, manage subcontractors, monitor work throughout the project, drive safety, quality, and productivity in the field.
  • Track progress of each project against goals, objectives, approved budgets, and approved timelines, reporting status and variances, creating plans to meet objectives, budget, and schedule.

Requirements:

  • Prior experience in field service, subcontracting, or similar industry preferred.
  • English required.
  • 5 years customer service experience required.
  • Experience in managing complex projects.
  • Excellent written and verbal communication skills.
  • Strong organizational and analytical skills.
  • Ability to provide efficient, reliable, and courteous service to clients.
  • Estimated Salary: $65,000 - $80,000 per year.


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