U-Haul Customer Service Team Member

3 weeks ago


Salem, Massachusetts, United States U-Haul Full time
Job Overview: As a key member of the U-Haul team, you will provide exceptional customer service and support to ensure a seamless experience for our customers. With a focus on helping others, you will work collaboratively with your team to be the face of U-Haul's exceptional service.

About the Job: We are seeking a friendly and motivated individual to join our team as a Customer Service Representative. In this role, you will work closely with customers to understand their needs and provide solutions. You will also be responsible for inspecting and maintaining equipment, dispatching and returning rentals, and using up-to-date technology to ensure smooth operations. This is an excellent opportunity for those looking to start a career in customer service or sales.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).

Requirements: To be successful in this role, you must have a valid driver's license, high school diploma or equivalent, and a passion for delivering exceptional customer service. We offer a competitive salary range of $45,000 - $65,000 per year, based on location and experience.

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