Customer Service Ambassador

4 weeks ago


Elyria, Ohio, United States Joseph Merk - State Farm Agent Full time
Job OverviewAs a valued member of our team at Joseph Merk - State Farm Agent, you will play a pivotal role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a dedicated and customer-focused individual who is eager to make a meaningful impact. If you are a driven and sales-minded candidate with a strong desire to succeed, we encourage you to apply.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, ensuring they receive the best possible solutions for their needs.
  • Employ exceptional communication skills to efficiently meet customer needs while promoting the growth of our business.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills to ensure seamless customer experiences.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.


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