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Dental Services Coordinator

2 months ago

Skokie, Illinois, United States Webster Dental Management Full time
Job Title: Patient Services Representative

At Webster Dental Management, we are seeking a highly skilled and customer-focused Patient Services Representative to join our team.

Job Summary:

The Patient Services Representative will be responsible for providing exceptional patient care and administrative support to our dental practices. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Welcoming patients and guests, and ensuring a positive first impression
  • Performing service-driven check-in and check-out procedures, maintaining patient privacy and confidentiality
  • Scheduling appointments, managing cancellations and changes, and verifying insurance coverage
  • Collecting payments, making financial arrangements, and tracking case acceptance
  • Maintaining a clean and organized waiting area and work environment
  • Providing excellent customer service, resolving patient issues, and promoting a positive patient experience
Requirements:
  • High School Diploma or Equivalent
  • Exceptional customer service skills, phone etiquette, and ability to use independent thinking and sound judgment
  • Strong computer skills and ability to learn new software
  • Highly organized, with excellent communication skills (written and oral)
  • Ability to work a flexible schedule and adapt to changing priorities
Preferred Qualifications:
  • Associate's degree or higher
  • Previous experience in a dental or healthcare setting
  • Working knowledge of medical terminology

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.