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Nurse Navigation Training Manager

2 months ago

The Colony Texas, United States Global Medical Response Full time
Job Title: Nurse Navigation Training Manager

Global Medical Response is seeking a highly skilled Nurse Navigation Training Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing training programs to improve employee skills, performance, and productivity.

Job Summary

The Nurse Navigation Training Manager will assess and manage new hire and ongoing continuing education for the program. This includes producing training performance reports, presentation decks, action plans, and educational materials. The successful candidate will execute assigned tasks and/or phases of project plans, monitor and report on progress, and share best practices and lessons learned to achieve improvement in healthcare delivery systems, processes, and outcomes.

Key Responsibilities
  • Manage day-to-day activities of the Training Coordinator(s)
  • Lead, onboard, and evaluate new Training Coordinator(s), and teach them training skills
  • Ensure strategic alignment of the training department with business goals
  • Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance
  • Identify training needs by consulting with internal and external stakeholders and using needs assessments
  • Create training plans, processes, and SOPs
  • Select training materials, create, and manage training budgets, and implement training methods
  • Participate as an internal consultant to the Nurse Navigation Leadership team on issues including, but not limited to, clinical and quality metrics, staff performance, trends
  • Consult with Operational and QA stakeholders to monitor effectiveness of new and recurring education initiatives
  • Interpret data to provide formal reporting of outcomes, recommendations, and solutions
  • Develop and execute annual internal education plan to include monthly and ad hoc sessions
  • Participate in regularly scheduled internal and external Quality Committee meetings that are conducted onsite at the customer location (travel) or virtually
  • Conduct in-person, onsite and/or remote training sessions for staff, business partners, and clients
  • Participate in call taking as needed
  • Participate in interviewing and hiring new staff members as needed
  • Adhere to all company policies and procedures
Requirements
  • Proven experience educating internal and external staff
  • Call Center experience preferred
  • Knowledge of performance evaluation and customer service metrics
  • Ability to work in highly complex, technical environments
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with problem-solving ability
  • Excellent communication and presentation skills (written, verbal)
  • Ability to measure and evaluate staff training and quality needs
  • Strong interpersonal, organizational, leadership, and prioritization skills
  • Being self-motivated
  • Maintaining a flexible schedule to accommodate clinical hours for training
  • Familiarity with traditional and modern training methods, tools, and techniques
  • Strong skills in using Microsoft tools such as Outlook, Teams, PowerPoint
Education/Licensing/Certification
  • Active RN license in good standing with the ability to obtain compact and non-compact state licensures
  • BSN/Masters preferred
  • 3-5 years of demonstrated clinical education/consulting experience in acute/non-acute settings is preferred
Working Conditions and Mental/Physical Requirements

Work is normally performed in an office environment. Ability to travel to remote nursing sites as well as client locations. Limited physical effort is required with some exposure to physical risk. Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.