Epic Clinical Service Desk Specialist

1 month ago


WinstonSalem, North Carolina, United States HCTec Full time
Job Title: Epic Clinical Service Desk Analyst

At HCTec, we are seeking a highly skilled and experienced Epic Clinical Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional support to patients, physicians, and hospital staff for EHR-related hospital applications.

Key Responsibilities:
  • Provide 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client-provided knowledgebase and client-specific procedures to resolve issues.
Requirements:
  • 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience.
  • 2 years' customer service experience.
  • Relevant Epic Clinical software experience.
  • Call center experience a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer.

Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



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