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Nursing Patient Support Specialist

2 months ago

Sebring, Florida, United States AdventHealth Full time

Comprehensive Benefits and Perks for You and Your Family:
  • Paid Time Off from Day One
  • Student Loan Repayment Assistance
  • Opportunities for Career Advancement
  • Resources for Holistic Wellbeing
  • Mental Health Support Services
Our Commitment to You:At AdventHealth, we are dedicated to fostering a community that values the holistic nature of each individual, striving to uplift others in body, mind, and spirit. This is a place where you can excel in your career while also nurturing your spiritual growth, all while extending the Healing Ministry of Christ. You will be appreciated for your unique contributions to our purpose-driven team, understanding that
together we achieve more.

Work Schedule:
Full Time
Shift:
Days
The Community You Will Serve: _AdventHealth Sebring_
  • Faith-Based and Mission-Driven Environment
  • Largest Employer in the Region
  • Surrounded by Scenic Lakes and Golf Courses
  • Close-Knit Community with a Family Atmosphere
  • Accessible to Various Beaches within Two Hours

Your Role:The Patient Advocate position necessitates exceptional customer service abilities and the capacity to engage with diverse individuals.

This role involves representing the patient's interests within the healthcare team, particularly understanding the anxiety that patients and their families may experience during hospitalization.

Empathy, compassion, and professionalism are essential, especially when addressing upset or distressed patients and family members. Collaborating with department leaders to resolve issues is a key aspect of this role.


Your Contributions to the Team:
  • Demonstrated service skills with the ability to communicate sensitively across various situations and personality types.
  • Capability to establish trust and rapport while effectively troubleshooting and resolving issues.
  • Aptitude for managing stressful situations with urgency, multitasking, and adapting to change.
  • Addressing patient complaints and collaborating with directors for resolution.
  • Maintaining a log of patient complaints and ensuring appropriate follow-up.

Qualifications:
  • Bachelor of Science in Nursing
  • Minimum of two years nursing experience
  • Proven experience in customer service
  • Valid State of Florida RN License

Equal Opportunity Employer: AdventHealth is committed to providing equal employment opportunities and adheres to all applicable federal, state, and local anti-discrimination laws and regulations. Compensation is determined based on skills, experience, and other relevant factors within the established pay range. The salary range may vary based on geographical location.

Category: Patient Experience
Organization: AdventHealth Heartland

Schedule: Full-time
Shift: Day
Req ID: AdventHealth is an equal opportunity employer and does not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability in recruitment, selection, placement, promotion, wages, benefits, and other employment terms.