Nurse Triage Specialist

2 weeks ago


Providence, Rhode Island, United States Providence Community Health Centers Full time
Job Title: RN Call Center Triage

Providence Community Health Centers is seeking a skilled Registered Nurse to join our team as a Call Center Triage Nurse. In this role, you will be responsible for providing clinical direction and advice to patients seeking care through our call center.

Key Responsibilities:
  • Receive and triage incoming telephone calls from patients, using standardized adult and pediatric protocols to quickly and accurately assess patient needs.
  • Direct patients to the appropriate level of care, ensuring they are correctly scheduled with a PCHC provider when necessary.
  • Identify emergent situations and effectively triage to higher levels of care.
  • Makes clinically appropriate recommendations for action/intervention and issue resolution.
Requirements:
  • Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island.
  • Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
  • Strong nursing assessment skills and level of comfort working in a fast-paced medical environment, both independently and as a member of the medical team.
  • Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.
Preferred Qualifications:
  • Work experience as a community health nurse.
  • Spanish speaking strongly preferred.
Education:
  • Bachelor's degree preferred or equivalent work experience.
  • BLS Certification required.

PCHC is an Equal Opportunity Employer.



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