Resort Operations Supervisor

6 days ago


Keystone Heights, Florida, United States Vail Resorts Full time
About Us

Vail Resorts is a leading hospitality company that operates world-class resorts and experiences. We're dedicated to delivering exceptional guest service and creating unforgettable memories for our visitors. Our resorts offer something for everyone, from skiing and snowboarding to golfing and relaxation.

Job Summary

We're seeking an experienced and skilled Assistant Front Office Manager to join our team at Keystone Lodge & Spa. This role involves managing front office operations, providing guidance to staff, and ensuring exceptional guest experiences.

Responsibilities
  1. Oversee front office operations, including front desk, concierge, resort services, bell, and valet.
  2. Provide guidance and leadership to front office staff, promoting consistent quality customer service.
  3. Resolve customer complications and complaints through thorough research and effective solutions.
  4. Assign and instruct employees, observe performance, and promote adherence to standard procedures.
  5. Work collaboratively with sales and reservations teams to maximize revenue and optimize guest experiences.
  6. Manage billing issues, track forfeited and cancelled revenue, and perform necessary follow-ups.
Requirements
  • At least two years' experience in a hotel front office or guest service role.
  • A valid driver's license is required.
  • The ability to stand for extended periods is necessary.
  • Flexibility to work a varied schedule, including mornings, afternoons, weekends, and holidays.
What We Offer

Vail Resorts offers a competitive salary range of $56,485 - $62,000, as well as various benefits and perks, including health insurance, dental insurance, vision insurance, 401(k) retirement plan, employee assistance program, and more.



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