Member Resolution Specialist

4 weeks ago


McAllen, Texas, United States TEXAS AFT Full time

Job Title: Member Resolution Specialist

Job Summary:

The Texas AFT is seeking a highly organized and self-motivated Member Resolution Specialist to work with Texas AFT and our affiliates to provide overall representation for member-related questions, issues, concerns, and grievances. This position will be based in McAllen, TX and may require some travel.

Key Responsibilities:

  • Identify potential organizing/advocacy opportunities within member issues/concerns
  • Brief members of the organizing team regarding advocacy and organizing opportunities or potential activists as appropriate
  • Respond to calls and messages from members with issues/concerns
  • Maintain records of members and their issues through our database systems
  • Assist members with rebuttal letters to write-ups, emails, phone calls or meetings to/with supervisors
  • Represent members in hearings via phone conference or virtually
  • Evaluate and process member disputes through the district level where appropriate
  • Conduct both one on one and group meetings either in-person or in a virtual environment

Requirements:

  • Exhibit a working knowledge of the Texas Education Code, Texas Administrative Code, general education law as well as district level policy
  • Proficiency in research and analysis
  • Proficiency in the use of virtual meeting platforms
  • Ability to build trusting relationships and maintaining confidence of worker members
  • Exercise sound judgment
  • Highly organized and self-motivated
  • Ability to manage resources, data, and time
  • Must maintain confidentiality
  • Proficient in the use of Microsoft suite, smart sheets, and zoom

Benefits:

  • Benefits of a union contract
  • Fully paid health and dental insurance for the employees and dependents
  • Fully paid disability income insurance for the employee and $50,000 term life insurance
  • Paid sick and vacation leave per year
  • Retirement 401K contribution


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