Resident Services Liaison

1 week ago

Ashburn, Virginia, United States Comstock Companies Full time
Job Summary

We are seeking a skilled Resident Services Coordinator to provide exceptional customer service and support to our residents, guests, and vendors. This individual will be the first point of contact for building inquiries and ensure that all interactions are professional, courteous, and respectful.

Main Responsibilities
  • Customer Service: Provide top-notch customer service to residents, guests, and vendors, ensuring their needs are met promptly and efficiently.
  • Visitor Management: Greet and welcome visitors, including residents, guests, and prospects, and facilitate their access to the building as needed.
  • Tenant Support: Respond to tenant questions and concerns in a timely manner, resolving issues effectively and professionally.
  • Safety and Security: Ensure only authorized individuals enter the building, maintaining a safe and secure environment for all residents and staff.
  • Communication: Manage incoming phone calls and direct them to the appropriate destination, providing clear and concise information to callers.
  • Package Management: Manage resident packages and mail, scanning incoming and outgoing packages daily to maintain accurate records.
  • Event Coordination: Assist the Resident Services Manager with resident events, communication, and scheduling preventative maintenance inspections.
  • Maintenance Issues: Enter maintenance issues into Yardi to create tickets for the maintenance team, ensuring prompt attention to repairs and maintenance.
  • Equipment Maintenance: Ensure equipment used by residents is well-maintained, used appropriately, tracked, and returned.
  • Amenity Reservations: Coordinate reservations for amenity space, loading elevators, and loading dock, ensuring seamless access to building amenities.
  • Daily Building Walks: Complete daily building walks to identify maintenance items, reorganize furniture and decor, and clean up as needed.
Qualifications
  • Education: High School Diploma or equivalent (GED)
  • Customer Service Experience: 1 year of high-end customer service experience required, with 3 years preferred.
  • Technical Skills: Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
  • Interpersonal Skills: Outgoing personality with ability to relate to diverse groups of people.
  • Problem-Solving Skills: Strong problem-solving skills with a sense of urgency.
  • Integrity: Highly credible and trustworthy, operating with a high degree of integrity.
  • Accountability: Holds oneself and others accountable, striving for excellence.
  • Attitude: Positive, can-do attitude, fueling growth and innovation.
  • Customer Focus: Customer-focused and results-oriented.
  • Continuous Learning: Wants to continuously learn and develop.
  • Communication Skills: Exceptional oral and written communication, active listening, and organizational skills.
  • Teamwork: Ability to establish strong working relationships with others in a team setting.
  • Multitasking: Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment.
Compensation and Benefits
  • Salary: $45,000 - $60,000 per year, depending on experience.
  • Benefit Package: Generous benefit package, including medical, dental, vision, 401K match, and life insurance.
  • Career Development: Opportunities for advancement within our expanding portfolio and annual professional development funds.
  • Employee Perks: Housing discount, commuter benefits, free parking and EV charging, parental leave program, and a friendly work environment that values collaboration.

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