Healthcare Support Representative

5 days ago


New Paltz, New York, United States The Institute for Family Health Full time

At The Institute for Family Health, we are seeking a highly organized and empathetic Healthcare Support Representative to join our Call Center department.

Job Summary

This is an exciting opportunity for a motivated individual to work in a fast-paced environment, providing exceptional patient care and support. As a Healthcare Support Representative, you will be the first point of contact for patients, answering their questions, addressing concerns, and directing them to the appropriate resources.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus a range of benefits to support your overall well-being.

Key Responsibilities
  • Provide excellent customer service to patients, responding to queries and resolving issues in a timely and professional manner.
  • Work collaboratively with the Practice Administrator and Nurse to ensure seamless communication and efficient operation of the Call Center.
  • Perform routine clerical duties, including data entry, filing, and other administrative tasks as required.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Previous customer service or healthcare experience, preferably in a call center environment.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team setting.
  • Ability to maintain confidentiality and handle sensitive information discreetly.
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • Opportunities for career growth and professional development.

The Institute for Family Health is an equal opportunities employer, committed to diversity and inclusion. If you are passionate about delivering exceptional patient care and supporting the well-being of our community, we encourage you to apply for this exciting opportunity.



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