Healthcare Customer Service Representative

7 days ago


New Paltz, New York, United States The Institute for Family Health Full time

Company Overview:

The Institute for Family Health is a dynamic and patient-centered healthcare organization dedicated to delivering exceptional care and services to our community.

About the Role:

We are seeking a highly skilled Patient Services Representative to join our team. In this role, you will be responsible for providing top-notch customer service, managing a high volume of inbound and outbound calls, and performing routine clerical duties.

Key Responsibilities:

  • Ensure the accuracy and integrity of patient data
  • Manage multiple priorities and remain calm under stress
  • Identify customer needs, clarify information, research issues, and provide solutions and alternatives
  • Request patients' medical records as needed

Requirements:

  • High School Diploma or equivalent required
  • Minimum of one year customer service experience required
  • Demonstrated typing skills for CRT input required
  • Demonstrated ability to accurately conduct and record patient interviews, obtain clinical, demographic, and financial information

Benefits:

This is an excellent opportunity to work in a fast-paced environment with a competitive salary range of $42,000 - $52,000 per year, depending on experience.



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