Resort Operations Manager

1 week ago

Bella Vista, Arkansas, United States Bella Vista Village Coopershares Owners Association Full time
Job Summary

Bella Vista Village Coopershares Owners Association is seeking a highly skilled and experienced General Manager to oversee the daily operations of our resort. The successful candidate will be responsible for managing all aspects of the facility, including staff management, guest satisfaction, and financial performance.

Key Responsibilities
  • Manage and supervise a team of 1-15 operations employees across various departments, including housekeeping, maintenance, food and beverage, and front desk.
  • Assist with interviews, hiring, and training employees, as well as planning, assigning, and directing work.
  • Appraise employee performance, reward and discipline as necessary, and address complaints and resolve problems.
  • Assist in the preparation and presentation of the annual operating budget, marketing and sales plan, and capital budget.
  • Manage the facility's overall financial performance, including revenue management, accounts payable, accounts receivable, payroll, cash handling, and purchasing.
  • Oversee the operations functions of the facility, including being available 24/7 for urgent/emergency situations.
  • Identify key property issues, including capital projects, customer service, and refurbishment, and present recommendations to management.
  • Ensure compliance with operating controls, SOPs, policies, procedures, and service standards.
  • Handle complaints and oversee service recovery procedures.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Develop, present, and implement budget goals and recommend short and long-term strategic goals for the property.
  • Develop and present improvement actions and carry out cost savings.
  • Exhibit a strong understanding of P&L statements and the ability to react with impactful strategies.
  • Ensure monthly financial outlooks for Rooms, Breakfast, Admin & General are on target and accurate.
  • Closely monitor the facility's business reports on a daily basis and inform management when financial reports don't meet monthly goals.
  • Maximize room yield and facility revenue through innovative sales practices and yield management programs.
  • Assist in the procurement of operating supplies and equipment.
  • Take bids from third-party vendors for essential equipment and services and present to management with validated recommendations.
  • Present resumes and validated recommendations in hiring operation staffs.
  • Oversee and manage all operations departments and work closely with departments on a daily basis.
  • Be accountable for responsibilities of departments and take ownership of all guest complaints.
  • Provide effective and thoughtful leadership to facility team members.
  • Handle corporate clients with respect and take part in new client acquisition along with the sales team whenever required.
  • Responsible for safeguarding the quality of operations both internally and externally.
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
  • Conduct orientation, new hire training, ongoing training, and assist with performance evaluations.
  • Assist in the recruitment of and oversee the training of new employees.
  • Ensure employees work productively and develop professionally.
  • Communicate effectively with management, coworkers, and other departments.
  • Work closely with maintenance to ensure all maintenance issues are taken care of in a timely manner.
  • Provide possible solutions to issues, such as profit decline, employee conflicts, loss of business to competitors, to management.
  • Prepare weekly reports for management.
  • Evaluate and improve operations and financial performance.
  • Develop policies and procedures for management review and approval.
  • Maintain budgets and optimize expenses.
  • Set personal and facility goals for growth.
  • Maintain quality standards.
  • Inspect guests' rooms prior to and within 12 hours of departure, and daily inspect public access areas and outside grounds for cleanliness, safety, and appearance.
  • Ensure guest satisfaction through excellent customer service, training, and timely follow-up.
  • Hold weekly staff meetings to ensure regular and consistent communication is taking place.
  • Carry out supervisory responsibilities in accordance with the Arkansas Labor Laws and the facility's policies.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

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