Senior Software Developer, Systems Software

2 months ago

Montgomery, Alabama, United States Cayuse Holdings Full time
About the Role

Cayuse Holdings is seeking a highly skilled Senior Software Developer, Systems Software to join our team. As a key member of our IT department, you will be responsible for managing and optimizing the ServiceNow Discovery module to ensure accurate and comprehensive discovery of configuration items (CIs) in our client's IT environment.

Key Responsibilities
  • Configure, schedule, and manage Discovery jobs to ensure accurate and timely discovery of CIs across the IT environment.
  • Ensure seamless integration of Discovery data with other ServiceNow modules such as CMDB, Incident Management, Change Management, and Asset Management.
  • Maintain and optimize Discovery patterns, probes, and sensors to ensure efficient and accurate data collection.
  • Diagnose and resolve issues related to Discovery, including troubleshooting failed Discovery jobs and addressing data accuracy concerns.
  • Ensure the integrity and accuracy of data in the Configuration Management Database (CMDB) by validating and reconciling discovered data.
  • Implement and manage Service Mapping to visualize and understand service dependencies and interactions, ensuring that the service maps accurately reflect the discovered infrastructure and applications.
  • Manage and maintain the MID Server applications used for Discovery processes, ensuring their configuration, performance, and connectivity are optimized for effective data collection and integration.
  • Leverage Common Service Data Model (CSDM) 4.0 principles to structure and manage data within ServiceNow, ensuring alignment with industry standards and improving data quality and usability.
  • Create and maintain comprehensive documentation for Discovery configurations, processes, and best practices.
  • Generate and analyze reports on Discovery operations, data quality, and CI status to support decision-making and continuous improvement.
  • Work closely with IT teams and stakeholders to understand requirements, address issues, and optimize Discovery processes.
Requirements
  • 5+ years of experience in ServiceNow, 2+ managing and configuring ServiceNow Discovery, including hands-on experience with Discovery patterns, probes, sensors, service mapping, and CSDM 4.0.
  • Secret Security Clearance.
  • Proficiency in ServiceNow platform scripting (JavaScript, GlideScript), Discovery configuration, CMDB management, service mapping, and CSDM.
  • ServiceNow Certified Implementation Specialist - Discovery or similar relevant certifications preferred.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Working Conditions
  • Professional remote office environment.
  • Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Polished office protocols, high-tempo communication streams, and working conditions.
  • Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
  • Must be able to attend and conduct in-person and virtual meetings as needed.
  • May be asked to travel for business or professional development purposes.

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