Customer Service Representative

4 weeks ago

Sherwood, Oregon, United States DSV AS Full time
Job Summary

The Customer Service Representative will be responsible for delivering exceptional customer service to clients by building rapport and trust through consistent service delivery. This role involves accurate and timely data entry of shipping and receiving information for single and/or multiple customers, as well as accurate and timely order processing to support the efficient operation of the site.

Key Responsibilities
  • Process and input all customer orders.
  • Run and print shipments from WMS.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders.
  • Check all orders for special requests.
  • Expedite any order as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
  • Follow up with other departments to ensure service standards are being met.
  • Assure proper invoicing of accounts by verifying customers as required.
  • Handle returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
  • Prepare any reports concerning customer service as required by supervisors.
  • Assist in resolving any discrepancies.
Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.
Communication
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Assist callers with general information and inquiries.
  • Direct visitors to the appropriate department.
  • Assist drivers at the check-in window various times throughout the day.
Other Duties (Site Specific)
  • CSRs may be expected to cross-train in other administrative staff functions to support the site and contribute to associate development.
Minimum Required Qualifications

Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
  • 1 year of experience in a Customer Service-related capacity.
Skills, Knowledge, and Abilities

Computer Skills
  • Intermediate computer skills.
  • Proficient with MS Office Applications.
  • WMS functions.
Language Skills
  • English (reading, writing, verbal).
  • Business writing proficiency.
Mathematical Skills
  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
  • Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Ability to multi-task.
  • Effective communication skills.
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

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