Assistant Division Director Sr.

20 hours ago


Richmond Heights, Virginia, United States Virginia Department of Human Resource Management Full time
Job Title: Assistant Division Director Sr.

Join the Virginia Department of Social Services as an Assistant Division Director Sr. and play a vital role in leading the planning, development, and implementation of strategic operations within the Division of Family Services.

About the Role:

This senior leadership position serves as the assistant to the Director of the Division and is responsible for building a successful team to operationalize the day-to-day administrative, procurement, contract, and continuous quality improvement functions while maintaining compliance with federal and state regulations and agency policies and procedures.

Key Responsibilities:
  • Lead the planning, development, and implementation of strategic operations within the Division of Family Services.
  • Build a successful team to operationalize the day-to-day administrative, procurement, contract, and continuous quality improvement functions.
  • Maintain compliance with federal and state regulations and agency policies and procedures.
  • Provide strategic leadership and guidance to program managers across the division.
  • Develop and implement process improvements to enhance customer service, program, and operational efficiency and effectiveness.
Requirements:
  • Experience in child welfare programs, business administration, and human services field.
  • Demonstrated knowledge of family services programs delivered through the Virginia Social Services System.
  • Knowledge of the operations and workings of the Commonwealth's state supervised and locally administered social services system.
  • Comprehensive knowledge and experience in systems planning and development methods; skill in problem identification and resolution.
  • Comprehensive knowledge of social service laws, principles, and practices, especially state and local services programs and outcomes.
  • Effective leadership skills and ability to supervise, organize, and direct professional staff.
  • Strong relationship management skills and demonstrated ability to build strategic partnerships, influence change, create, and maintain credibility among colleagues and senior leadership.
  • Knowledge of principles and practices of quality management, continuous improvement practices, achieving target outcomes, and assessment and evaluation of child/family programs.
  • Ability to plan and implement process improvements across the organization to improve customer service, program, and operational efficiency and effectiveness.
  • Understanding of the Commonwealth's budget and procurement policies and practices.
  • Demonstrated track record of being proactive, managing multiple complex projects or large-scale operations simultaneously for the organization or department.
  • Demonstrated ability to work with and managing cross-functional teams to address operational gaps, define solutions, and manage the implementation of improvements with tangible results.
  • Strong organizational and analytical skills.
  • Experience managing and building a culture to support a diverse workforce.
  • Proficient computer skills, including typing and working with Microsoft Office products, specifically Word, PowerPoint, and Excel.
Competencies:
  • Communication: The ability to express clearly in conversations and interactions with others, verbally and non-verbally, in business writing and presentations by tailoring the content and messages to the level of the audience.
  • People Orientation: The ability to provide support and services that consistently meet and sometimes exceed the standards and expectations of internal and external customers.
  • Operational Excellence: The ability to figure out the processes and workflows necessary to get things done, develop a plan, and organize people and activities to achieve the best results.
  • Collaboration/Build Relationships: The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.
  • Learning and Innovation/Solve Problems: The ability to use logic, critical thinking, and analysis skills to identify and analyze problems in a systematic but timely manner, drawing correct and realistic conclusions based on data and information, and accurately assessing root causes before moving to solutions.
  • Foster Innovation: The ability to foster a climate that encourages creativity and innovation, while building and maintaining open channels of communications for the sharing of ideas, new and improved methods, products, procedures, or technologies.
  • Know the Business: The ability to understand how businesses and strategies work, and how current and possible future policies, practices, trends, technology, and information affect the organization.
  • Leadership/Lead Others: Through trust, empowerment, and teamwork, create an environment that supports diverse perspectives, fairness, dignity, compassion, and creativity. The ability to work with and influence others to achieve common goals.
  • Lead Performance: The ability to set clear performance goals, outcomes, and measures for team or work unit and to follow through with a collective commitment to accomplishing those targets.
  • Lead Change: The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness, by initiating, sponsoring, and implementing them.
Additional Considerations:
  • Demonstrated experience with IT systems transformation and migration related to child welfare.


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