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Retail Cheese Specialist

2 months ago

Tacoma, Washington, United States KeHE Distributors Full time
Job Description for Retail Cheese Specialist

KeHE Distributors is seeking a highly skilled and experienced Retail Cheese Specialist to join our team. As a Retail Cheese Specialist, you will be responsible for supporting onsite customer employees with the initial establishment and continued support of an internal cheese shop.

Key Responsibilities:
  • Customer Service: Deliver exceptional customer service at all times when communicating with store management, personnel, and the public; adhering to customer policies and procedures in compliance with KeHE's standards.
  • Product Management: Refill, reset, and merchandise cheese products for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations following best practices guidelines; this includes re/wrapping and packaging cheese products.
  • Training and Support: Provides instruction to customer personnel in all cheese monger activities and provides sales support and training to customer sales team; assisting their clients by providing product recommendations, pairing suggestions, and offering opinions based on specialized cheese knowledge.
  • Compliance and Safety: Comply with established health and sanitation, and safety policies, procedures, and guidelines.
  • Product Handling: Handle knives and cutters to resize cheese products for repackaging or trim products for appearance, inspect products for quality using visual and olfactory senses, and transport products using carts, U-boats, L-boats, or pallet jack.
  • Communication: Communicate with KeHE personnel and Account Executive regarding product discrepancies, product merchandising needs, and customer requirements and/or issues.
  • Scheduling and Time Management: Plan and carry out daily schedules according to assigned customer locations, manage timelines to ensure completion of assigned customer and KeHE requirements, and respond to fluctuations in workload to deliver quality customer service according to KeHE standards.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Two years in Service Deli knowledge cheese, deli, perishable goods.
  • Skills: Basic math skills, proficiency in written and spoken English, basic skill in Microsoft Office (Excel, Word, Outlook, and PowerPoint), and Siebel literacy within 90 days of hire.
  • License and Certification: Valid driver's license and a driving record that meets KeHE's standards.
Work Environment:

The work environment is indoors, and the employee may be exposed to variable temperatures from the two different product climates (dry, cold). The employee is also exposed to temperature variation during travel throughout assigned geographical territory.

Work Hours:

The work schedule is 5 days a week, 8 hours a day. Start times vary, and work hours and shifts are subject to change depending on operating business conditions and needs.