Quality Assurance Manager

4 days ago


Dayton, New Jersey, United States LHH Recruitment Solutions Full time
Quality Assurance Manager

LHH Recruitment Solutions is seeking a Quality Assurance Manager to join our team. This direct hire, fully on-site role focuses on handling quality issues that arise, customer complaints and technological troubleshooting. The ideal candidate will have a strong background in electronics technical troubleshooting, and/or software development utilized for troubleshooting, strong customer engagement and resolution experience as well as strong cross-collaboration skills.

Responsibilities:
  • Manage new and ongoing customer complaints and/or technological troubleshooting.
  • Prioritize and track KPIs regarding timely communication regarding to status and resolution.
  • Collect, analyze, and report on quality data utilizing Salesforce.
  • Monitor, analyze, and report data to identify trends and recommend improvements.
  • Work cross-functionally with numerous departments to address quality issues and implement quality improvements.
  • Assist in identifying opportunities for improvement and aid in implementing strategies to enhance quality and efficacy.
  • Manage KPIs including but not limited to; processing time, frequency and quality of communication.
  • Report KPIs to internal and external stakeholders.
  • Maintain an ongoing high level of product knowledge.
  • Attend customer meetings and internal international meetings with product development teams and factories to challenge the quality process.
  • Troubleshoot job site issues.
  • Create accurate and detailed reports.
  • Perform and support product modifications as needed.
  • Ensure all products and procedures comply with quality standards and regulatory requirements.
Requirements:
  • Bachelor's degree: Engineering/technology.
  • Technical knowledge and experience in electronics and/or software development to properly characterize product issues.
  • Minimum of 3-5 years of experience in a quality/technological troubleshooting environment.
  • Network (RS485/POE/Zigbee) knowledge highly preferred.
  • Proven ability to conduct a solving process phase with other departments.
  • Proficient with office applications - Word and Excel, Teams and Salesforce, SAP highly preferred.
  • Proven ability to deliver presentations/detailed technical reports as needed/required.
  • Proven ability and experience in conducting a customer meeting.
  • Collaborate on inter-departmental solving processes with business lines with the engineering department, customer service, tech support, and product services teams as needed.
  • Proven technological analytical skills/synthesis.
  • Focused on customer satisfaction.
  • Quality tools/methods knowledge (8D, 5W2H) highly preferred.
Pay Details: $70,000.00 to $80,000.00 per year

LHH Recruitment Solutions is an equal opportunity employer.

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