Quality Assurance Manager

4 weeks ago

Dayton, Ohio, United States Community Health Centers of Greater Dayton Full time
Job Title: Quality Assurance Manager

Community Health Centers of Greater Dayton is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our quality improvement team, you will be responsible for identifying, implementing, and evaluating clinical quality and corporate compliance initiatives.

Key Responsibilities:
  • Coordinate and perform periodic medical review audits to ensure continuity of care and assess quality indicators.
  • Establish and measure quality indicators periodically at a determined interval.
  • Develop and utilize electronic methods of data collection and storage.
  • Produce and validate reports on identified quality indicators results.
  • Target low-performing indicators with improvement strategies and track changes over time.
  • Lead quality improvement efforts using the PDSA methodology.
  • Analyze data collected through patient satisfaction surveys, complaints, and suggestions for quality improvement opportunities.
  • Participate in chronic care management initiatives.
  • Assist with the review, revision, and formulation of policies and procedures to guide compliance initiatives.
  • Coordinate with staff to ensure understanding of policies defining compliance initiatives.
  • Oversee the Risk Management Program and conduct risk assessments, walk-through inspections, and adverse event reports.
  • Participate in root-cause analysis of occurrences or possible occurrences.
  • Report Risk Management activities to the Quality Improvement Committee.
  • Assess and ensure goals set by the Quality Assurance Committee are met in a timely manner.
  • Update and revise policies and procedures as needed in conjunction with the Medical Director.
  • Assist with the initiative to obtain and maintain PCMH status.
  • Motivate and inspire others by setting a positive example and soliciting innovative ideas.
  • Show accessibility to physicians, staff, and management, maintaining open lines of communication.
  • Remain open to feedback for improvement and be flexible.
  • Coordinate and conduct clinical training of staff, including MOBI and CLIA.
  • Assist with and conduct EHR/PM system training for staff and providers.
  • Educate staff on Quality Improvement concepts and tools.
  • Engage staff in participation of quality improvement activities.
  • Monitor and direct OSHA activities and training.
  • Comply with TB Control Plan, including PPD testing.
Requirements:
  • Working knowledge of Quality Improvement, Risk Management, and Compliance processes.
  • Demonstrate initiative, ability to work with others, and good professional judgment.
  • Able to work independently and organize time effectively.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Able to work with confidential information.
  • Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook.
  • Working knowledge of EMR.
  • Coaching, mentoring, and teaching skills.
  • Ability to relate well to people from diverse ethnic and cultural backgrounds.
Preferred Qualifications:
  • Graduate of LPN or Registered Nursing program with current licensure or related healthcare degree.
  • Current CPR certification.
  • CPHQ certification preferred.
  • Ambulatory, CHC, or primary care experience preferred.

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