Operations Director

5 days ago


Lake Charles, Louisiana, United States Urban Air Adventure Parks Full time
About the Job:

We are seeking a highly motivated and experienced Operations Director - Customer Experience to join our team at Urban Air Adventure Parks. As a key member of our leadership team, you will play a crucial role in driving business results and maintaining our Culture of Activating Awesome. The successful candidate will have a proven track record of leadership and customer service, excellent communication skills, and the ability to motivate and influence staff.

Job Summary:

The Operations Director - Customer Experience provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. Key responsibilities include cultivating a team environment that provides exceptional customer service, developing weekly schedules, ensuring staffing levels and lead coverage, and leading and influencing staff through effective motivation. Additionally, the successful candidate will be responsible for inventory management, expense control, and property inspections. The ideal candidate will have 3+ years' supervisory or management experience in hospitality and possess strong communication skills, ability to write and verbally communicate in a clear and concise manner, and exercise good judgment in decision-making.

Responsibilities:
  • Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
  • Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
  • Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
  • Ensure execution of all employee recognition and incentive programs as directed.
  • Assist with inventory and controlling expenses.
  • Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
  • Maintain a safe, clean and secure environment for all guests and staff.
  • Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
  • Other duties as assigned.


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