Food Service Operations Manager

15 hours ago

Burlington, Vermont, United States 135 Aurora Health Care Southern Lakes, Inc. Full time

Job Summary:

The Food Service Operations Manager is responsible for the daily food service operations at 135 Aurora Health Care Southern Lakes, Inc. This includes managing all daily operations of the department and the food program(s), coordinating food preparation for patient tray assembly and delivery, and managing the distribution of food and supplies to ancillary areas.

Main Responsibilities:

  • Manage and coordinate the development of menus to ensure quality, therapeutic appropriateness, and adequate cost to value ratios.
  • Direct and coordinate the development of menus for retail operations and modify menu choices to meet requirements.
  • Prepare instructional material for training and development of staff and conduct in-service education.
  • Initiate and maintain the department's outside vendor contracts, including evaluating pricing terms, arranging quantity discounts, negotiating contracts, soliciting bids, maintaining adherence to product quality standards, and contractual compliance.
  • Generate statistical reports, analyze data, and track trends to identify areas for improvement.
  • Develop and implement departmental policies and procedures, including tray-line, production, diet office, retail operations, procurement, portion and temperature control, and Mobile Meal Program.
  • Maintain the food service safety programs, conduct regular safety inspections, and accurately document and investigate accidents.
  • Establish quality standards for customer satisfaction and develop and implement corrective action plans based on survey feedback.
  • Develop and implement a comprehensive HACCP program to achieve a high level of sanitation and compliance with regulatory agencies.
  • Responsible for cost effectiveness, including monitoring cash register balance sheets and daily sales, evaluating equipment specifications, participating in the formulation of food specifications, and conducting periodic inventories.
  • Perform human resources responsibilities for staff, including coaching on performance, completing performance reviews, and overall staff morale.

Requirements:

  • ServSafe Food Handler certification issued by the National Restaurant Association within 1 year.
  • High School Graduate.
  • Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering, and sanitation standards, and/or general and modified diets in a large hospital or hotel/restaurant food service environment, with experience as a lead or senior level staff.
  • Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail, and Internet.
  • Excellent verbal, oral, and written communication skills to effectively interact with a variety of internal and external customers/staff.
  • Excellent leadership skills, including problem-solving and decision-making.
  • Must be self-directed, organized, and pay attention to detail.
  • Demonstrated ability to perform arithmetic calculations.

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