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Customer Service Representative

2 months ago

Chesterton, Indiana, United States TravelCenters of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring that every traveler leaves our travel center better than they arrived.

Key Responsibilities
  • Provide excellent customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process transactions accurately and efficiently using our point-of-sale system.
  • Maintain a clean and well-stocked food and beverage area, ensuring that our customers have a positive experience.
  • Assist with receiving and stocking merchandise, adhering to planograms and inventory management procedures.
  • Support the training of lower-level cashiers, sharing your knowledge and expertise to ensure a smooth onboarding process.
  • Prioritize tasks and adapt to changing store needs, ensuring that our customers receive the best possible service.
  • Report any safety concerns or hazards to management, maintaining a safe and healthy work environment.
  • Develop strong relationships with colleagues and leaders, fostering a positive and collaborative team culture.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in retail or food service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Basic computer skills and knowledge of point-of-sale systems.
  • Cash handling and inventory management experience.
  • Ability to work flexible hours, including nights, weekends, and holidays.
What We Offer
  • A competitive hourly rate.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with a company match.
  • Vacation and paid holiday time.
  • Tuition reimbursement and professional development opportunities.
  • A wide range of discounts on technology, travel, food, and fuel.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
Equal Employment Opportunity

TravelCenters of America is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and perspectives.