Clinical Laboratory Customer Service Representative

20 hours ago


Rye Brook, New York, United States Sonic Healthcare USA, Inc. Full time
Job Title: Clinical Laboratory Customer Service Representative

We are seeking a highly skilled and detail-oriented Clinical Laboratory Customer Service Representative to join our team at Sonic Healthcare USA, Inc. This role is an exciting opportunity to provide exceptional customer service to our clients and contribute to the success of our clinical laboratory operations.

Key Responsibilities:
  • Respond to telephone inquiries from clients regarding health services, resolving product and service problems in a timely and professional manner.
  • Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
  • Document and resolve all escalated client inquiries/problems in an efficient manner.
  • Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction.
  • Anticipate, identify, and proactively respond to the needs of our clients prior to receiving a complaint.
  • Ensure continuous communication with sales representatives to meet client needs.
Requirements:
  • High School diploma required; medical terminology proficiency preferred.
  • At least 2 years' experience with customer service/call center operations.
  • Excellent written and oral communication skills.
  • Professional attitude and presentation.
What We Offer:
  • Competitive hourly rate of $21.00/hour, commensurate with experience.
  • Free lab services for you and your eligible dependents.
  • Work-life balance, including Paid Time Off and Paid Holidays.
  • Competitive benefits, including medical, dental, and vision insurance.
  • A sense of belonging - we are a community.

Sonic Healthcare USA, Inc. is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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