IT Infrastructure Specialist

3 days ago


Seattle, Washington, United States Next Level Business Services, Inc. Full time

Job Summary

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Next Level Business Services, Inc. As a key member of our Field Operations team, you will be responsible for providing technical support and services to our clients across various locations.

Key Responsibilities

  • Implement and support desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment.
  • Perform physical relocation of IT infrastructure devices, including PC workstations, peripheral devices, phones, and network routers.
  • Upgrade services, such as adding to or changing a workgroup computer, workgroup peripheral, or software.
  • Troubleshoot and resolve hardware and software problems supported by Field Operations.
  • Communicate with the Field Planning and Project Management organization.
  • Perform preventative maintenance on operational devices.
  • Coordinate external vendor services.
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
  • Provide on-site and on-call 7x24x365 support, as needed.
  • Provide technical support to the enterprise, as needed.
  • Configure, install, maintain, test, and troubleshoot hardware systems.
  • Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
  • Implement changes to platforms with minimal impact to the business, following enterprise standards and procedures.

Requirements

  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of IT infrastructure, including desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment.
  • Experience with hardware and software troubleshooting and repair.
  • Ability to lift and move equipment, as needed.


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