IT Infrastructure Specialist
3 days ago
Job Summary
We are seeking a highly skilled IT Infrastructure Specialist to join our team at Next Level Business Services, Inc. As a key member of our Field Operations team, you will be responsible for providing technical support and services to our clients across various locations.
Key Responsibilities
- Implement and support desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment.
- Perform physical relocation of IT infrastructure devices, including PC workstations, peripheral devices, phones, and network routers.
- Upgrade services, such as adding to or changing a workgroup computer, workgroup peripheral, or software.
- Troubleshoot and resolve hardware and software problems supported by Field Operations.
- Communicate with the Field Planning and Project Management organization.
- Perform preventative maintenance on operational devices.
- Coordinate external vendor services.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
- Provide on-site and on-call 7x24x365 support, as needed.
- Provide technical support to the enterprise, as needed.
- Configure, install, maintain, test, and troubleshoot hardware systems.
- Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
- Implement changes to platforms with minimal impact to the business, following enterprise standards and procedures.
Requirements
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of IT infrastructure, including desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment.
- Experience with hardware and software troubleshooting and repair.
- Ability to lift and move equipment, as needed.
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