Cybersecurity Infrastructure Specialist

6 days ago

Irving, Texas, United States Microsoft Corporation Full time
Overview

As part of the Microsoft Customer Experience & Success (CE&S) organization, we are responsible for delivering exceptional customer experiences across the globe. With over 18,000 employees worldwide, we strive to create a future where customers choose Microsoft not only for our industry-leading products and services but also for our unique and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create this desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. We are seeking a highly skilled Cybersecurity Infrastructure Engineer to join our collaborative team.

ResponsibilitiesTechnical Delivery

This role will work closely with our top customers to assist with:

  • Contextualizing and prioritizing adversary containment and recovery efforts across multiple workstreams
  • Quickly building and executing a recovery plan as a response to large-scale impactful incidents involving ransomware and destructive adversarial campaigns
  • Deploying forensic collection tooling across a wide range of complex environments
  • Identifying potential threats, allowing for proactive defense before an actual incident
  • Providing recommendations to improve cybersecurity posture going forward
  • Performing knowledge transfer to prepare customers to defend against today's threat landscape
Research

This role will involve:

  • Researching, analyzing, and summarizing security threats and response capabilities, sharing across the team
  • Identifying, conducting, and supporting others in conducting research into critical security areas, such as current attacks, adversary tracking, and academic literature
  • Creating and documenting new solutions to mitigate security issues
  • Recommending prioritization and validation methods for technical indicators, developing tools to automate analyses
  • Leading efforts to clean, structure, and standardize data and data sources; leading data quality efforts to ensure timely and consistent access to data sources
Thought Leadership

This role includes the ability to be at the forefront of Microsoft Security thought leadership by:

  • Developing written content for publication on Microsoft blog platforms
  • Developing presentations for delivery at internal and external conferences
  • Using the unique experiences of Microsoft Incident Response to create unique storytelling moments
Operational Excellence

This role requires:

  • Completing operational tasks and readiness with timeliness and accuracy
  • Following Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines)
  • Leading by example and guiding team members on operational tasks, readiness, and compliance

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