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Customer Service Coordinator
2 months ago
Job Summary
U.S. Silica is seeking a highly skilled Customer Service Assistant Coordinator to join our team. As a key member of our Operations and Sales Management teams, you will be responsible for handling EPM products and services through a complete order entry process.
Key Responsibilities:
- Handle incoming calls from domestic customers, confirming product orders and pricing.
- Provide reference information on competitive products and offer Certificate of Analysis, proof of deliveries, and other order-related information to customers, sales, or operations.
- Work closely with Operations and Sales Management teams to ensure seamless customer service.
- Process customer complaints in the database.
Requirements:
- High School diploma.
- 1-2 years of experience in a fast-paced, customer service environment.
- Proficiency in Microsoft Products: Excel, Word, Outlook.
- Strong written and verbal communication skills.
- Strong mathematical skills.
- Good organizational and multitasking skills with exceptional attention to detail.
Preferred Qualifications:
- Ability to work well with a variety of individuals.
- Strong work ethic.
About U.S. Silica:
U.S. Silica is a global performance materials company and a leading producer of commercial silica used in a wide range of industrial applications and in the oil and gas industry.
Why Join U.S. Silica:
As a member of our team, you will have the opportunity to work with a dynamic and innovative company that values its employees and provides a challenging and rewarding work environment.
