Lead Instrument Craftsman

1 week ago


Houston, Texas, United States Guitar Center Full time
Unlock Your Potential as a Lead Instrument Craftsman

We are seeking an exceptional individual to join our team as a Lead Instrument Craftsman at Guitar Center. In this role, you will be responsible for providing top-notch maintenance and repair services on customer-owned instruments, ensuring exceptional customer experiences through your craftsmanship and expert service.

The ideal candidate will possess strong customer focus, initiative in resolving issues, and the ability to train others while maintaining store inventory. With opportunities for personal growth and unique employee benefits, this position offers a chance to be part of a community that celebrates creativity and music.

Job Summary

As a Lead Instrument Craftsman, you will:

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned

Our Repair Technicians are successful due to their CUSTOMER FOCUS, which enables them to understand customer service principles and provide an excellent customer experience. They also demonstrate INITIATIVE, identifying opportunities & issues and following through on work activities to capitalize or resolve them.

In addition to these key characteristics, our successful candidates have a strong understanding of repairing Guitars and possess foundational product knowledge on Guitar Center products.

Why Guitar Center?

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

We believe in creating inclusive environments that put our customers first while fulfilling our mission. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation by calling 1-818-735-8800 ext. 2862 or sending an email to recruiting@guitarcenter.com.

Estimated Salary: $45,000 - $60,000 per year

Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. For our employees who are musicians, we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour.



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