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Clinical Application Specialist

2 months ago

Indianapolis, Indiana, United States OrthoIndy Hospital Northwest Full time
Job Summary

We are seeking a highly skilled Application Analyst III to join our team at OrthoIndy Hospital Northwest. As a key member of our IT department, you will be responsible for evaluating system and user requirements to understand requests and changes, providing support for clinical applications, and promoting system optimization and best practices.

Key Responsibilities
  1. Application Troubleshooting and Support: Utilize in-depth knowledge of athenaOne, its features, admin tables, configuration, and functionalities to efficiently troubleshoot application and workflow-related problems.
  2. Problem-Solving and Escalation: Employ problem-solving skills to address issues and support end-users, ensuring timely escalation of issues to the vendor and management levels when necessary.
  3. Liaison and Communication: Act as a liaison with department leaders, providers, and other end-users to assist with questions, concerns, and issues related to athenaOne.
  4. Knowledge Base Development: Develop Knowledge Base articles for other analysts to use for future issue resolution.
  5. System Integration and Optimization: Understand and promote improvement through systems integration, identifying and implementing integrations that can reduce manual workflows and workarounds.
  6. Application Evaluation and Configuration: Evaluate application implementations and configurations to determine if the organization is maximizing capabilities and modules available.
  7. Training and Professional Development: Attend training for clinical applications and seminars as needed to stay current on healthcare systems, regulations, and best practices.
  8. Process Improvement: Research best practices to continuously improve processes for providing application support and implementation services.
  9. Reporting and Communication: Prepare and submit status reports to IT Management.
Requirements
  • Bachelor's Degree in a related field required
  • 6-8 years of related experience required, 8-10 years of experience preferred