Director of Fulfillment Operations

14 hours ago


Jacksonville, Florida, United States ExtendMyTeam Full time
Director of Fulfillment Job Description

We are seeking a highly skilled and experienced Director of Fulfillment to lead our domestic 3PL warehouse in Jacksonville, FL. The selected candidate will be responsible for managing our 3PL operations, establishing expectations and labor requirements for fulfillment, receiving, transfer, and inventory control.

Key Responsibilities:
  • Supervise daily US 3PL activities on the warehouse floor, including receiving, shipping, space organization, and inventory management.
  • Coordinate timely operation of fulfillment functions with excellent quality and efficiency.
  • Provide quantitative feedback and deliverables to management.
  • Initiate process improvements to improve quality, introduce efficiency, and reduce cost.
  • Ensure daily deliverables are met, with a focus on shipping on time and in good condition.
  • Drive the creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and distribution center to meet and exceed business plans.
  • Work with internal teams for planning and forecasting of volume and develop strategic plans to ensure fulfillment and kitting production capacities, capabilities, and staffing can meet daily and weekly demands.
  • Monitor project progress, incorporate resolutions to potential project delays, and communicate project status to leadership on a timely basis.
  • Develop a strategy for improving EU fulfillment operations.
  • Manage the Jacksonville team's performance and provide coaching.
  • Take ownership of P/L responsibility, understanding expenses and managing a budget plan.
Requirements and Qualifications:
  • Bachelor's Degree plus at least 3-5+ years of supervisory or management experience, preferably in distribution and warehouse management.
  • Domestic and international fulfillment experience.
  • 3PL management experience.
  • Strong leadership and presence.
  • Strong data analytical skills.
  • Strong technical system skills, with experience working within ERP and WMS platforms.
Physical Demands:

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.

The employee is frequently required to walk.

The employee is occasionally required to climb or balance and stoop, kneel, crouch.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.



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