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Customer Service Ambassador

2 months ago

Rockville, Maryland, United States Cinq-saa Beauty & Fashion Home Llc Full time
About the Role

We are seeking a highly skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure a great customer service experience with our company.

Key Responsibilities
  • Receive and respond to a high volume of customer inquiries via phone and email
  • Identify customer needs and provide solutions using best practices in customer service techniques
  • Document all customer interactions and maintain accurate records
  • Meet personal and team performance metrics
  • Participate in ongoing training and development to stay up-to-date on industry trends and company policies
Requirements
  • High school diploma or equivalent
  • Previous experience in a customer-facing role or similar industry
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and maintain a positive attitude
  • Proficiency in computer software and technology
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment