Healthcare Operations Coordinator

3 weeks ago


Lexington, Kentucky, United States LIV Health Full time

Liv Health, an expert in personalized wellness, is seeking a dedicated Patient Support Coordinator to join its team. Located in a dynamic environment, this role offers the opportunity to make a meaningful impact on patients' lives.

About Us:

We are a forward-thinking company that utilizes cutting-edge diagnostic testing to create tailored wellness plans for our patients. Our concierge well-care approach focuses on prevention and individualized treatment, setting us apart from traditional healthcare models.

The Opportunity:

As a Patient Support Coordinator, you will play a vital role in ensuring patients have an exceptional experience. Your primary responsibilities will include providing administrative support to patients and concierges, monitoring communication systems, and assisting with developing standard operating procedures (SOPs).

Your Key Responsibilities:

  • Assist patients and concierges with communication, report generation, and SOP development.
  • Maintain the company's electronic messaging system, responding to patient inquiries and providing updates on order status and patient profiles.
  • Collaborate with management and concierges through Slack to receive and provide project updates.
  • Support administrative tasks within the electronic medical record (EMR) system, including patient file management and order processing.
  • Process laboratory work requests from doctors and track orders, shipping status, and patient profiles.
  • Order prescriptions on behalf of doctors and document all activity in patient charts.
  • Communicate effectively with patients via various channels.
  • Generate regular sales and order activity reports.

Requirements:

  • Previous customer service experience is essential.
  • Medical office experience is highly desirable.
  • Demonstrate the ability to multitask and manage multiple projects simultaneously.
  • Show high levels of organization and self-motivation.

Estimated Salary: $55,000 - $65,000 per annum, based on location and industry standards.



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