Data Center Operations Manager

3 weeks ago


Alpharetta, United States NovaTech Full time

Novatech: A Leader in Managed Office Solutions



As a Data Center Manager at Novatech, you will play a crucial role in the success of our company, responsible for the performance and operability of our corporate and client-hosted data centers. Your mission will be to ensure seamless operations, providing top-notch services to our clients.



Responsibilities


  • Manage the performance and operability of the corporate and client-hosted data centers.
  • Troubleshoot and solve networking, router, firewall, and infrastructure issues.
  • Manage Fortinet, SonicWALL, VPN, VLAN, and Switching topologies.
  • Manage server hosts, storage UPS, Racking, and cable management.
  • Document technology and topologies within the data center.
  • Run data collection tools.
  • Perform manual data collection and network observations.
  • Update systems and report gaps to supervisors.
  • Assist in the creation and execution of project plans.
  • Assist with and/or advise technical services department with level 3 support needs.
  • Maintain training and certification goals.
  • Documentation and detail specialist.
  • Engagement of tickets based on severity.
  • Proper customer communication for work approval.
  • Maintain security and privacy levels regarding customer data and corporate policies.
  • Update assigned tickets daily.
  • Enter accurate and detailed notes in tickets.
  • Verify Correct Status and Agreement.
  • Verify correct problem type and sub type.
  • Update Internal communication fields.
  • Communicate with customers regularly and often.
  • Follow up/return all emails and voicemails daily.
  • Close tickets only when the customer confirms complete.
  • Understand and follow escalation paths.
  • Maintain reasonable time objectives in the troubleshooting.
  • Communicate with Team Leaders prior to escalations.
  • Communicate to the user that the ticket has been escalated.
  • Document new findings and update existing configurations.
  • Completing tasks against deadlines.
  • Maintain SLA goals.
  • Alert Management to any issues both internal and client facing.


What We Offer


  • Market competitive salary based upon experience
  • Mileage reimbursement program
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave


NovaTech is an Equal Opportunity Employer



We provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.



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