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Customer Service Representative

1 month ago

Browerville, Minnesota, United States PeopleShare Inc Full time
Customer Service Associate Job Description

At PeopleShare Inc, we are seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients via phone and email.

Key Responsibilities:

  • Respond promptly and professionally to all incoming customer inquiries.
  • Attract prospective customers by answering product questions and suggesting additional information.
  • Resolve customer complaints by conducting independent analysis and providing solutions.
  • Ensure that customers feel supported and valued by providing ongoing communication.
  • Learn and maintain updated knowledge of our products and services.
  • Assist in managing customer records by updating account information as needed.
  • Understand and strive to meet or exceed call center metrics.
  • Adhere to all company policies and procedures.

Requirements:

  • Experience in call center or customer service (2 years preferred).
  • Problem-solving skills and strong listening and communication skills.
  • Eagerness to learn and apply learned knowledge.
  • Detail-oriented, organized, and punctual.
  • Positive attitude, interpersonal skills, and professional work image.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to adapt to changing priorities and tight deadlines.

Education: High school diploma or equivalent required.

Job Type: Permanent