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Customer Service Representative

2 months ago

Pittsburgh, Pennsylvania, United States Lifeworks Services Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at LifeWorks Services. As a key member of our client support team, you will be responsible for providing exceptional service to our clients and their employees, ensuring their benefits are accurately enrolled and their inquiries are resolved in a timely and professional manner.

Key Responsibilities
  • Respond to participant inquiries regarding benefits and provide accurate information and support
  • Assist participants with enrolling in their employer benefits and ensure all communications and transactions are properly documented
  • Perform research as needed to respond to complex participant inquiries and provide solutions
  • Utilize strong customer service skills to resolve issues and escalate as necessary
  • Work effectively in a team environment and maintain accurate records and documentation
Requirements
  • College degree preferred
  • Customer service experience preferred
  • Strong PC skills and ability to navigate multiple applications
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer

At LifeWorks Services, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.