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Comcast Sales Manager
1 week ago
Customer-Centric Leadership
As a Customer Experience Leader at Comcast, you will be responsible for leading a team of sales associates in delivering exceptional customer experiences. You will be the face of the company, ensuring that every customer interaction is positive and memorable.
You will be responsible for managing the day-to-day operations of a retail store, ensuring that all aspects of the business run smoothly and efficiently. This includes maintaining a store environment that aligns with established planograms and ensuring current branding collateral is visible and functional.
You will work closely with other store leaders and staff within and outside the functional team to create synergies and ensure processes are efficient and operational goals are met. You will also be responsible for reviewing store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and net promoter system (NPS).
You will leverage available tools to monitor customer feedback, coach, and take action to improve the store experience. You will also be responsible for ensuring that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
Core Responsibilities:- Achieves all sales and service metrics through daily supervision, coaching, and consistent performance-management (e.g., discipline) of retail sales team.
- Proactively coaches and develops store team to perform their responsibilities at a high level.
- Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
