Grooming Salon Manager

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

• Oversee daily operations of the salon, including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of all training requirements and mentoring where needed.
• Partner with Store Manager daily/weekly to filter communication to the salon and manage business to plan.
• Drive salon growth through calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, and working with rescue groups.
• Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
• Provide professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.
• Ensure the safety and well-being of animals, inspecting them for external signs of parasites, disease, or injury and reporting findings to pet owners.
• Practice safety and sanitization protocols, sanitizing and maintaining upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients.
• Maintain records of all pet clients, including services provided and vaccination records.
• Operate computer as needed and recover store if necessary.

• 2+ years of experience required.
• High School Diploma is required.
• Any suitable combination of education and experience will be considered.

The working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature. Exposure to wet conditions, sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste is expected.

Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to stand and maintain a stationary position for up to 8 hours while grooming animals. Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.