Facilities Operations Manager
1 month ago
At NRP Group, we are dedicated to building quality homes for our residents. We offer a competitive benefit package including commission and bonus opportunities, paid vacation and sick leave, 11 paid holidays, paid maternity & parental bonding leave, short & long term disability, medical/dental/vision/life insurance, 401(k) match, training, certification, & growth opportunities, employee referral & recognition programs.
We are seeking an experienced Facilities Operations Manager to oversee the physical aspects of our apartment communities, coordinate and perform maintenance and repair services, ensure curb appeal and quality of apartment homes, respond to customer service requests, and adhere to all safety policies. The ideal candidate will have strong leadership skills, be able to manage a team, and possess excellent communication and problem-solving abilities.
**Essential Responsibilities:**
• Coordinate and direct all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issues
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
• Perform other duties as required
**Customer Service:**
• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary
**Personal Development:**
• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy
• Provide recommendations for compensation adjustments, promotions, and terminations
The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications. If you are a motivated and results-driven individual looking for a challenging opportunity, please apply now.
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