Customer Service Representative

4 weeks ago


Los Angeles, California, United States The UPS Store San Pedro #0755 Full time

The UPS Store San Pedro #0755 is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in a fast-paced retail environment.

Key Responsibilities:

  • Provide world-class customer service to walk-in customers and telephone inquiries, ensuring a positive and memorable experience.
  • Practice active listening skills with customers, team members, and leadership to understand and address their needs effectively.
  • Take ownership of customer shipping needs, offering viable solutions and alternatives to meet their requirements.
  • Stay up-to-date on product and service offerings, industry trends, and best practices to provide expert advice and guidance.
  • Operate all equipment, software, and devices with precision and efficiency, and be willing to teach others.
  • Maintain a clean, organized, and safe working environment, adhering to company standards and regulations.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Strong computer skills, including Microsoft Office and Adobe Suites.
  • Outstanding phone skills and verbal communication abilities.
  • Ability to lift 40+ pounds and work in a fast-paced environment.
  • Prompt, reliable, and responsible, with a strong work ethic and commitment to excellence.

About the Role:

This is a part-time position, requiring 25-30 hours of work per week over a 6-day workweek. The ideal candidate will be a fast learner, able to adapt to new situations and technologies, and possess a friendly and genuinely helpful demeanor.



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