Customer Service Representative for High-Volume Orders

2 days ago


Columbia, Missouri, United States Johnson Controls Full time

Job Description:

This is an exciting opportunity to join the Johnson Controls team as a Customer Service Representative for High-Volume Orders. As a key member of our customer-facing team, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and exceptional customer service.

Responsibilities:

  • Communicate daily with customers via phone, email, or other means
  • Perform warehouse duties, including shipping and receiving functions, and operate a forklift
  • Enter customer orders into the Order Entry System on the same day they are received
  • Promote and support sales promotions
  • Collaborate with regional sales force and other field staff to deliver premier customer service
  • Work closely with other vital departments, such as credit, billing, shipping, purchasing, technical service, warranty, etc.
  • Research and resolve customer complaints and issues, providing customer assistance in locating and identifying replacement parts
  • Provide same-day responses to scheduled dates and backorder status of product
  • Research and process credit and return requests
  • Perform daily maintenance to customer orders to ensure timely delivery based on customer demand

Requirements:

  • High School diploma or equivalent combined education and experience
  • Experience related to Customer Service and high-volume calls
  • Proficiency in a Windows operating environment, including email and Microsoft Office software
  • Strong interpersonal skills and decision-making abilities
  • Effective and professional communication and organization skills
  • Strong conflict resolution skills
  • Ability to work effectively in a high-volume fast-paced environment
  • Forklift and warehousing experience preferred

About Us:

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We value our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, we strive to create a positive and inclusive work environment that fosters collaboration, innovation, and personal development.

What We Offer:

  • Estimated Salary: $50,000 - $65,000 per year, depending on location and experience
  • Competitive Pay
  • Paid vacation, holidays, and sick time
  • Comprehensive benefits package, including 401K, medical, dental, and vision care
  • Extensive product and on-the-job/cross-training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • JCI Employee discount programs


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