Customer Service Representative for High-Volume Orders
2 days ago
Job Description:
This is an exciting opportunity to join the Johnson Controls team as a Customer Service Representative for High-Volume Orders. As a key member of our customer-facing team, you will be responsible for managing customer orders from receipt to shipment, ensuring timely delivery and exceptional customer service.
Responsibilities:
- Communicate daily with customers via phone, email, or other means
- Perform warehouse duties, including shipping and receiving functions, and operate a forklift
- Enter customer orders into the Order Entry System on the same day they are received
- Promote and support sales promotions
- Collaborate with regional sales force and other field staff to deliver premier customer service
- Work closely with other vital departments, such as credit, billing, shipping, purchasing, technical service, warranty, etc.
- Research and resolve customer complaints and issues, providing customer assistance in locating and identifying replacement parts
- Provide same-day responses to scheduled dates and backorder status of product
- Research and process credit and return requests
- Perform daily maintenance to customer orders to ensure timely delivery based on customer demand
Requirements:
- High School diploma or equivalent combined education and experience
- Experience related to Customer Service and high-volume calls
- Proficiency in a Windows operating environment, including email and Microsoft Office software
- Strong interpersonal skills and decision-making abilities
- Effective and professional communication and organization skills
- Strong conflict resolution skills
- Ability to work effectively in a high-volume fast-paced environment
- Forklift and warehousing experience preferred
About Us:
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We value our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, we strive to create a positive and inclusive work environment that fosters collaboration, innovation, and personal development.
What We Offer:
- Estimated Salary: $50,000 - $65,000 per year, depending on location and experience
- Competitive Pay
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including 401K, medical, dental, and vision care
- Extensive product and on-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- JCI Employee discount programs
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