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Junior Support Specialist
2 months ago
Position Overview:
As a Customer Support Specialist I at Vertafore, you will play a vital role in enhancing the customer experience. Your primary responsibility will be to identify and address fundamental customer inquiries related to Vertafore's suite of products.
Key Responsibilities:
- Assist customers by resolving basic issues and providing clear solutions.
- Document case resolutions meticulously to ensure a seamless support process.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Qualifications:
- Strong communication skills and a passion for helping others.
- Ability to work effectively in a team-oriented environment.
- Familiarity with technology and customer service principles is preferred.
Why Join Us?
At Vertafore, we value our employees and are committed to providing a supportive work environment that fosters growth and development.
