Experienced Operations Manager

2 weeks ago


Poway, California, United States Elemy Full time
Operations Manager Job Description

We are a fast-growing independent Amazon Delivery Service Partner (DSP) based in San Diego, CA. Our mission is to provide exceptional, reliable, and timely delivery services to Amazon customers while maintaining a culture of safety, efficiency, and teamwork.

Key Responsibilities:
  • Oversee the day-to-day operations of our delivery service, ensuring maximum efficiency and effectiveness in all aspects of the business.
  • Lead a team of delivery associates, ensuring they have the necessary resources and support to provide exceptional service.
  • Manage and improve operational performance, efficiency, and customer satisfaction.
  • Develop and implement strategies to improve delivery times, reduce costs, and enhance customer experience.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
Requirements:
  • 1 year minimum experience as a Dispatcher for an Amazon DSP.
  • Proven track record of managing and improving operational performance, efficiency, and customer satisfaction.
  • Strong leadership skills, with the ability to motivate, coach, and develop a diverse team.
  • Excellent problem-solving, decision-making, and analytical skills.
  • Familiarity with Amazon's delivery operations, processes, and performance metrics is a plus.
  • Strong communication and interpersonal skills, with the ability to build and maintain positive working relationships with internal and external stakeholders.
  • Proficient in Microsoft Office Suite, especially Excel, and experience with routing and dispatch software.
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
Work Schedule:
  • 8 - 10 hour varying shifts
  • Monday to Sunday
  • 4 - 6 days per week
  • 1 weekend day required

We offer a competitive salary of $22/hour, plus bonus pay and benefits. If you have previous Amazon DSP experience, we encourage you to apply.



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