Network Technician
3 weeks ago
We're seeking a highly skilled Network Technician to join our team at Apogee, a Boldyn Networks Company. As a Network Technician, you will be responsible for providing exceptional customer service, responding to emergency outages, and collaborating with our Operations team to resolve end-user and network escalations.
Key Responsibilities:
• Providing technical support to customers via phone, email, and in-person
• Responding to emergency outages and resolving issues in a timely manner
• Collaborating with our Operations team to resolve end-user and network escalations
• Monitoring and investigating equipment alarms
• Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA
• Collaborating with Apogee teams to coordinate client activities
Requirements:
• Excellent written and verbal communication skills
• Strong organizational skills
• Exceptional customer service skills
• Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
• Experience with enterprise-grade networking equipment
• Experience in effectively diagnosing and resolving issues with fiber optic links
• Proficiency in diagnosing Ethernet connectivity issues
• Familiarity with introductory concepts in enterprise networking
What We Offer:
• An attractive salary
• Health insurance plan including Health Savings Account matching program
• Monthly technology stipend
• Engineering and Technical teams receive cash bonuses for obtaining certifications
• Maternity and Paternity leave
• Peer recognition program
• Career development programs
About Us:
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodations:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.
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