Network Technician

3 weeks ago


College Park, Maryland, United States Apogee, A Boldyn Networks Company Full time
Job Summary:

We're seeking a highly skilled Network Technician to join our team at Apogee, a Boldyn Networks Company. As a Network Technician, you will be responsible for providing exceptional customer service, responding to emergency outages, and collaborating with our Operations team to resolve end-user and network escalations.

Key Responsibilities:

• Providing technical support to customers via phone, email, and in-person

• Responding to emergency outages and resolving issues in a timely manner

• Collaborating with our Operations team to resolve end-user and network escalations

• Monitoring and investigating equipment alarms

• Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA

• Collaborating with Apogee teams to coordinate client activities

Requirements:

• Excellent written and verbal communication skills

• Strong organizational skills

• Exceptional customer service skills

• Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE

• Experience with enterprise-grade networking equipment

• Experience in effectively diagnosing and resolving issues with fiber optic links

• Proficiency in diagnosing Ethernet connectivity issues

• Familiarity with introductory concepts in enterprise networking

What We Offer:

• An attractive salary

• Health insurance plan including Health Savings Account matching program

• Monthly technology stipend

• Engineering and Technical teams receive cash bonuses for obtaining certifications

• Maternity and Paternity leave

• Peer recognition program

• Career development programs

About Us:

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodations:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

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