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Healthcare Administrative Support Specialist

2 months ago

Pittsfield, Massachusetts, United States Berkshire Health Systems Full time
Position Overview:

The Clinical Support Representative plays a vital role within the Berkshire Health Systems team, contributing to the seamless operation of our multispecialty physician practice. This position is dedicated to ensuring that our patients receive exceptional care and service.

Key Responsibilities:
  • Office Operations: The representative is responsible for managing daily front office tasks, which include patient registration, appointment scheduling, and greeting patients. A focus on efficiency and quality service is paramount.
  • Customer Interaction: This role requires excellent interpersonal skills to assist patients effectively, including handling multiple phone lines and addressing any concerns that may arise.
  • Payment Processing: The representative will also be involved in the collection of payments and ensuring proper communication regarding financial matters.
Qualifications:
  • Experience: A minimum of one to two years in an administrative role, preferably within a healthcare setting, is essential. Experience in a fast-paced customer service environment is also required.
  • Education: A high school diploma or equivalent is necessary, with two years of college or relevant work experience preferred.
  • Skills: Proficiency in clerical and organizational tasks, along with a working knowledge of Windows-based applications, is required. Typing skills of at least 40 WPM are also necessary.
Personal Attributes:
  • Ability to work independently and manage multiple tasks effectively.
  • Strong communication skills, both verbal and written, are crucial.
  • Demonstrated ability to handle sensitive information with discretion.
  • Flexibility in working hours to accommodate team needs.

This position is ideal for a motivated individual who thrives in a collaborative environment and is committed to providing outstanding patient care.